A Loxone control cabinet and network rack, rebuilt and labelled
Rescue & audit

Loxone installer gone? We take over systems other companies won't touch.

Whatever's happened to your system, we can usually make sense of it. No lecture about your last installer, just a clear plan to fix it.

Sound familiar?

Four ways systems end up orphaned.

Your installer has disappeared

It happens more often than you'd think. Your system still works, mostly, but there's no one left to call when something breaks or needs changing. We pick up support and take the system on from here.

You can't access your own system

No admin login, no project file, no idea what's actually programmed in. We can usually recover enough access to see what's going on and start documenting the system properly.

You've bought a house with a system nobody explained

You've moved in and inherited someone else's smart system, with no handover and no idea what half the switches do. We work out what's there and explain it in plain terms.

The install was never finished

Lights that don't do what they should, a heating schedule that was never set up, rooms wired but never programmed. We finish what was started, properly.

The system audit

A fixed price and a straight answer, in writing.

The audit is a fixed price, agreed before we start, so there's no open-ended billing while we work out what's wrong.

On the day, we carry out a full inspection of your system: the Miniserver, the wiring, the programming, and whatever documentation exists. Where none does, we recover and document what we find as we go.

You get a written report that ranks every issue by priority, in plain English, with what it would cost to fix each one. From there, if you want to go ahead, we give you a fixed-price quote for the remediation work itself, so you know the full cost before committing to anything. The audit fee is separate and doesn't count against that quote.

Fixed price
From £495 inc. VAT

Find your system in the price list below. Agreed before we start, no open-ended billing.

Book an audit
Pricing

Find the system that matches yours.

These are fixed prices, not estimates. Send photos of every control cabinet, in every room, cupboard and outbuilding, and we'll confirm which one applies. Nothing to pay until you've accepted it.

Basic

One Miniserver and an extension or two, usually running just one or two systems, such as heating alone.

£495inc. VAT
Small

Apartment or small home. One control panel.

£1,074inc. VAT
Standard

Family home. One or two control panels.

£1,428inc. VAT
Large

Large home or estate. Three or more panels, or more than one building.

£2,142inc. VAT
Custom

Very large or complex systems.

By quote
Travel, one way from Widnes
Within 30 minIncluded
30 to 45 min+£55
45 to 60 min+£145
60 to 90 min+£360
Over 90 minBy arrangement

Times are one way from Widnes. Travel is added to your price only where it applies.

From mess to meticulous

What a rescue looks like.

A tangled, unlabelled rack left behind by a previous installer Before
As we found it
  • Tangled, unlabelled wiring and no project file.
  • Lighting grouped wrongly and rooms never programmed.
  • No handover, no passwords, no documentation.
The same system rebuilt, tidy and fully labelled after the rescue After
Robinson Automate
  • Every cable traced, labelled and documented.
  • Reprogrammed around how the owners actually live.
  • Supported locally, from here on.
Read the full story on our projects page. See the rescue
Common questions

Asked all the time.

My Loxone installer has gone bust. What are my options?

This is one of the most common situations we see. You don't need to track down the original installer, or find another one in the traditional sense. We audit what's there, recover access where needed, and take over support and future work. Book an audit and we'll tell you honestly what state the system's in and what it costs to move forward.

Do you support systems you didn't install?

Yes. Most of our rescue work is on systems someone else designed or installed. We don't need to have fitted the original wiring or written the first version of the programming to take over support. The audit gets us up to speed regardless of who built it.

How far do you travel?

We're based in Widnes and cover the North West as standard, with further travel available by arrangement.

Ready for a straight answer?

Find out what's really going on
with your system.

Book a fixed-price audit and get a straight answer, in writing.

Book an audit
Loxone Silver Partner Somfy Disability Confident Green Business Certification